We want to make sure you have a positive experience with us. If there’s a problem with a product, our refund policy assures that buyers satisfied the product they ordered, or always get their money back. If you would like to get a refund or reship your parcel for free, please send us a request.
You can use our money-back guarantee when:
- You don’t receive an item within 21 days. Order tracking tool
- You receive an item that doesn’t satisfy your needs
To get a refund, send us a request with the following details:
- Order number
- Your email
- Transaction ID (optional)
Please note that it can take between 2 – 30 days for the funds to be credited back to your card, but usually should appear already within 4-7 days. Bitcoin refunds are instant.
NOTE: Under U.S.C. Title 18 Section 1029